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Care Coach

Cariloop

Remote / United States of America
  • Job Type: Full-Time
  • Function: Life Sciences R&D/Engineering
  • Industry: Healthcare
  • Post Date: 04/19/2024
  • Website: cariloop.com
  • Company Address: 2100 N Greenville Ave, 620, Richardson, Texas, 75082
  • Salary Range: $50,000 - $150,000

About Cariloop

We believe that no one should go through caregiving alone. With this cause in our minds and in our hearts, Cariloop helps families manage their loved ones' care needs by connecting them to an employer-sponsored caregiver support platform.

Job Description

Overview

 

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline offering personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life.

Operating remotely across the United States, we embrace a virtual work culture that champions collaboration, flexibility, and inclusivity.

Our Impact

 

At Cariloop, the unbiased, inclusive, and empathetic way we strive to serve caregivers reflects how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. A career at Cariloop means you'll contribute to a movement to redefine the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role.

As a Public Benefit Corporation and a Certified B Corp, we strive to use our business and platform as a force for good, being especially mindful of how we create a profitable, sustainable enterprise while supporting all our stakeholders and giving back to our communities.

We believe deeply that the way we care for others should be a reflection of the way we care for our team. We seek to foster a culture of care that sees people for who they are and celebrates the core values they hold dear. When we care for our Loopers, our Loopers can focus on caring deeply for the caregivers, families, and communities we serve.

Join us in our mission to create positive change, and together, let's forge a path toward a more caring and connected world.

Career Opportunity

 

As a Care Coach, you will provide guidance, resources, and support to individuals navigating the complexities of caregiving. You will serve as a trusted source of support by actively listening to member needs or concerns and tailoring your recommendations for solutions to meet the unique needs of each member. 

 

This is a great opportunity for someone with a background in nursing, social work, counseling, healthcare administration, or a related field of study. We provide Care Coaches with a detailed onboarding and training program to set you up for success. If you value helping others and want to directly impact the quality of life for caregivers and their families, we encourage you to apply.

 

Your Role

 

  • Assess and evaluate member needs by responding to caregiver inquiries via portal outreach.

  • Provide one-on-one coaching, emotional support, and guidance to caregivers throughout their caregiving journey.

  • Educate members on available resources, services, and support networks in their surrounding communities. 

  • Assist members with navigating matters related to their medical needs, health insurance, financial resources, and personal goals.

  • Serve as a point of contact for answering questions, providing information, and recommending resources on navigating the healthcare system, insurance claims, or legal caregiving-related matters.

  • Manage the logistics of caregiving such as assisting members in identifying qualified caregivers, scheduling or attending appointments, setting medication reminders, etc.

  • Provide timely customer service to members by responding to inquiries or communications via phone or Cariloop’s member portal within 2 hours of outreach.

  • Collaborate with internal team members and external stakeholders, such as healthcare providers, social workers, or other related caregiving providers to effectively manage the coordination of caregiving support services.

  • Maintain accurate and compliant records of coaching sessions, care plans, communications, and resources provided to members with the utmost integrity and by HIPAA and privacy regulations.

Qualifications

  • An active license and/or certification in your area of expertise within the state of residency, such as LSW, LMSW, LCSW, LPN, RN, LNHA, CCM, COTA, OT, RT, or PT.
  • Bachelor’s degree in nursing, psychology, social work, or a related field of study is preferred. 
  • 5+ Years of experience providing caregiver support, managing care coordination, or working in a clinical, or healthcare administration setting.
  • Ability to work with a diverse population of individuals, age groups, and adults or children with disabilities and special needs.
  • Knowledge and familiarity with caregiving's physical, financial, and mental health implications, including stress, grief, and burnout.

Attributes

  • Compassion and Empathy - You have a genuine desire to help others.

  • Adaptability - You understand that change is inevitable and can adapt quickly to evolving priorities or circumstances. 

  • Critical Thinking - You think critically to address complex matters by developing creative solutions tailored to the needs of the team or our members.

  • Resourcefulness - You are comfortable using technology to research and provide accurate information for services and support.

  • Cultural Awareness - You are sensitive to and have respect for diverse cultures, backgrounds, and beliefs without sacrificing quality of service.

  • Team Orientation - You effectively work with interdisciplinary teams and embrace knowledge sharing, collaboration, and working towards a common goal.

Additional Information

Please contact the People team at people@cariloop.com if you would like to request a reasonable accommodation during the application or interviewing process.  

 

Cariloop participates in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

In alignment with our core values, Cariloop provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To learn more about how Cariloop creates an environment where people can be their true, authentic selves click here.

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