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Technical Writer

MacStadium

Remote
  • Job Type: Full-Time
  • Function: Engineering Software
  • Industry: Technology
  • Post Date: 04/10/2024
  • Website: macstadium.com
  • Company Address: 3525 Piedmont Rd NE, Building 7, Suite 700, Atlanta, GA, 30305

About MacStadium

MacStadium is the leading provider of enterprise-class Apple Mac infrastructure-as-a-service providing scalable, reliable, and secure private clouds and dedicated servers for workloads that require macOS.

Job Description

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again!

What we need:
MacStadium, the leading provider of Mac-centric IaaS, Virtualization, and Remote Desktop solutions, is searching for a highly skilled Technical Writer with a passion for technology and a knack for translating complex concepts into simple, actionable guidance.

This individual will not only be responsible for creating and maintaining our end-user and admin-facing documentation but will also play a crucial role in our product development process, validating that the features and flows make sense from a user’s perspective. You'll be embedded within our development teams, gaining insights into feature development from early on, and your work will ensure our users have immediate access to the latest, most accurate information.

This position reports to the Chief Product Officer and preferred location for this role is in Atlanta, GA.

MacStadium's current U.S. office locations are in Atlanta, GA and Las Vegas, NV. While it is ideal to have this position located in close proximity to one of our offices, we are open to filling the role remotely outside of the states of Georgia and Nevada (within the United States) for the right candidate. 

What you will be doing:
Documentation Ownership and Development

  • Develop comprehensive end-user and admin-facing documentation that covers all MacStadium solutions, from setup and configuration to advanced features.
  • Create engaging how-to guides, sample code, and short recorded demos, ensuring users of all levels can find the guidance they need.
  • Work closely with product management and development teams to understand product features and updates, ensuring accurate and current documentation.
Validating Features and Flows
  • Conduct validation on documented flows and features, providing feedback to development teams to ensure product quality and usability.
  • Document and report issues found during validation testing, prioritizing critical issues that affect user experience.
Documentation Strategy and Leadership
  • Lead the efforts to plan, structure, and maintain documentation, ensuring content is organized, current, and easily accessible.
  • Identify and implement documentation best practices and tools to improve efficiency and effectiveness.
  • Mentor cross-functional team members in documentation standards and best practices, and review documentation submitted by development and product team members.
Collaboration and Integration with Development Teams
  • Act as a liaison between development teams and end-users, ensuring user feedback is incorporated into product development and documentation.
  • Participate in agile development cycles, attending sprint planning, reviews, and retrospectives to stay informed about feature developments and timelines.
  • Advocate for user needs and documentation quality within the development process, ensuring high-quality user experiences.
Project Management
  • Manage multiple documentation projects, prioritizing based on product release schedules and team needs.
  • Set and meet documentation project milestones and deadlines, communicating progress and challenges to stakeholders.
  • Continuously assess and adjust documentation priorities based on user feedback, analytics, and product development changes.

What skills and experience you need to have:
  • Bachelor’s Degree in Technical Communication, English, Computer Science, or a related field (or equivalent experience).
  • Minimum of 4-7 Years of Experience in technical writing, specifically focusing on technical products such as IaaS, Virtualization technologies, or adjacent technologies. A portfolio showcasing diverse documentation (how-to guides, sample code, recorded demos) is required.
  • Exceptional Writing and Editing Skills, with the ability to produce clear, concise, and engaging documentation that meets the needs of technical users.
  • Strong Investigative and Research Skills, capable of understanding complex technical information and translating it into accessible documentation for a wide audience.
  • Proven Collaboration and Communication Abilities, demonstrating experience working closely with development, QA, and product management teams to ensure documentation accuracy and relevance.
  • Tools Proficiency, including familiarity with documentation tools (e.g., Confluence, Markdown, Readme.com), screen capture software, and basic video editing tools. Experience with code repositories (i.e. GitHub) for managing and presenting sample code is preferred.

What you will get:
  • Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance. 
  • Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?
  • Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements.
For California, Colorado, and Illinois applicants, the compensation range for this role is $100,000 to $120,000.

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MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.

All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.

MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.

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