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Sr. Technical Support Engineer

GetInsured

Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Healthcare
  • Post Date: 02/15/2024
  • Website: getinsured.com
  • Company Address: 1305 Terra Bella Avenue, Mountain View, CA, 94043

About GetInsured

We are a company on a mission to improve the way people shop for and enroll in health insurance. And we’re building world-class cloud-based software to bring the public health sector along with us.

Job Description

GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers.

 

We are looking for a technically proficient professional who is bright, energetic, and solution-driven. You will be working with our Technical Support team to provide state-of-the-art service to our GetInsured customers.

 

Job Duties:

As a Senior Technical Support Engineer you will be responsible for the following:

 

§ Troubleshooting of complex technical issues related to the SaaS environment and its database

§ Clear and concise internal and external communication

§ Communication with customers to quickly understand the root of their problems

§ Collaborating with clients through a series of actions, and get to a resolution that solves their technical issue

§ Proper escalation of unresolved issues to appropriate internal teams

§ Providing prompt and accurate feedback to customers

§ Referring to internal resources to provide accurate technical solutions

§ Ensuring all issues are properly logged

§ Prioritizing and managing several open issues simultaneously

§ Documenting accumulated technical knowledge (lessons learned, processes, etc.)

§ Maintaining relationships with clients based on integrity and trust

§ Functioning within a team and be a self-directed individual contributor

 

Experience:

§ BS degree in Information Technology, Computer Science or relevant field

§ In-depth and advanced knowledge of SQL and proven work experience with SQL reports

§ Familiarity with Linux commands

§ Strong ability to troubleshoot complex technical issues which encompass a wide range of services

§ Excellent problem-solving and communication skills

 

Additional Experience needed but not required:

§ Background in healthcare insurance

§ Scripting experience

§ Experience with EDI, e.g. ANSI 834

§ Experience with Splunk

Qualifications

Experience:

§ BS degree in Information Technology, Computer Science or relevant field

§ In-depth and advanced knowledge of SQL and proven work experience with SQL reports

§ Familiarity with Linux commands

§ Strong ability to troubleshoot complex technical issues which encompass a wide range of services

§ Excellent problem-solving and communication skills

 

Additional Experience needed but not required:

§ Background in healthcare insurance

§ Scripting experience

§ Experience with EDI, e.g. ANSI 834

§ Experience with Splunk

§ Experience following a written operational procedure or other documentation to resolve an issue or complete a task

§ Familiarity with JIRA

§ Familiarity/Experience with knowledge management tools

 

 

Benefits

§ Health, Dental, Vision, Life, Disability

§ 401k match

§ Stock options

§ Tuition Reimbursement

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