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Customer Service Representative

Medix Infusion

Addison, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Healthcare
  • Post Date: 02/15/2024
  • Website:
  • Company Address: 15301 Spectrum Dr, ste 330, Addison, Texas, 75001

About Medix Infusion

At Medix Infusion, we are passionate about helping patients navigate their treatment using physician prescribed medical infusion and injectable therapies for chronic or acute illnesses.

Job Description

We are looking for an enthusiastic and organized Customer Service Representative/Patient Service Representative to join our team here at Medix Infusion.

The Patient Support Representative is responsible for requesting extension orders from provider offices and ensuring the orders are received in a timely manner. The Patient Support Specialist will enter new refill orders received into the EMR system and notify the appropriate departments for review. The Patient Support Specialist will work closely with the Intake, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

Job requirements
  • Two years experience in an infusion specialty preferred
  • Medical Assistant
  • Request refill orders/prescriptions and medical records from providers in a timely manner
  • Request lab orders as needed
  • Data entry of patient demographic, insurance, and ordering provider information into the EMR system
  • Completes follow-up tasks as assigned
  • Assures work is completed in a timely manner to prevent delays in patient care
  • Attends departmental meetings and in-services as requested
  • Assists with orientation and training of staff
  • Demonstrates courteous, compassionate, and professional behavior at all times

All other assigned duties


Reasons to Work at Medix Infusion

  • Excellent Culture as ranked by our own employees (NPS Score)
  • We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated
  • We Do the Right Thing…
  • Team Matters – We Always Assume Positive Intent
  • Health Insurance (Company pays approx. 70% of medical coverage chosen)
  • Dental/Vision Insurance (voluntary)
  • Paid Time Off – tiered plan based on tenure starting at 120 hours annually
  • Paid holidays – 7 days per year
  • $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
  • Disability income protection plan (optional)
  • 401 (k) savings plan and company match

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