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Scheduling Coordinator

Medix Infusion

Addison, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Healthcare
  • Post Date: 02/15/2024
  • Website:
  • Company Address: 15301 Spectrum Dr, ste 330, Addison, Texas, 75001

About Medix Infusion

At Medix Infusion, we are passionate about helping patients navigate their treatment using physician prescribed medical infusion and injectable therapies for chronic or acute illnesses.

Job Description

Medix Infusion is growing and we need to add a Scheduling Coordinator to our Patient Services Team! Join the Scheduling Team as a dedicated scheduler. Main contact for all interactions with care team members. Work as a team to ensure adherence to Company policies associated with record establishment, retention, maintenance and confidentiality. Ideal background as an Administrative Medical Assistant working in back office clinic or physician office is ideal for this role.


General Description

The Scheduling Coordinator is responsible for scheduling, rescheduling, and cancelling patient infusion appointments. The Scheduling Coordinator must communicate professionally to referral sources and patients. The Scheduling Coordinator will work closely with the Insurance, Intake, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.


Work Experience Requirements

  • High school diploma or equivalent.
  • Experience working in medical insurance verification, patient scheduling, Medical Assistant, or other healthcare environment required.
  • Medical Assistant with 2 years office experience preferred.
  • Strong verbal and written communication skills.
  • Must be organized and work well under fast paced conditions.
Duties and Responsibilities
  • Schedules and reschedules patient appointments according to the physician order.
  • Cancels appointments as directed and complete appropriate patient follow-up.
  • Reviews patient medical records and orders prior to their upcoming appointment to ensure orders are valid, future appointments are scheduled, and overbooking of the schedule has not occurred.
  • Update schedules as changes occur and follow up with any identified deficiencies in the scheduling process.
  • Coordinates patient care with multi-disciplinary teams including pharmacy, insurance, and third-party entities.
  • Communicates new patient appointments with referral sources.
  • Completes follow-up tasks as assigned.
  • Assures work is completed in a timely manner to prevent delays in patient care.
  • Attends departmental meetings and in-services as requested.
  • Assists with orientation and training of staff.
  • Demonstrates courteous, compassionate, and professional behavior at all times.
  • Proficient in computer skills regarding Outlook, Microsoft Teams, Word, and Excel.
  • All other assigned duties.



  • Excellent Culture as ranked by our own employees (NPS Score)
  • We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated
  • We Do the Right Thing…
  • Team Matters – We Always Assume Positive Intent
  • Health Insurance (Company pays approx. 70% of medical coverage chosen)
  • Dental/Vision Insurance (voluntary)
  • Paid Time Off – tiered plan based on tenure starting at 120 hours annually
  • Paid holidays – 7 days per year
  • $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
  • Disability income protection plan (optional)
  • 401 (k) savings plan and company match

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