Job Description

The Account Manager upholds the mission and values established by Elligo. This role is responsible for building rapport with all clients to ensure they feel supported and that their Account Manager is an extension of their own business development operations. 

ESSENTIAL DUTIES:

• Manages a stable of up to 25 clinical research site accounts within the Network by updating relevant client charts, scheduling and holding pipeline calls, performing customized research and procuring study opportunities, maintaining and updating relevant systems (Salesforce, Study Marketplace, etc.), among other key tasks 
• Works diligently to understand client needs, capabilities, areas of therapeutic expertise, desired therapeutic areas to break into, and other relevant short- and long-term goals the client may have 
• Works with the Associate Director to understand client goals, and proactively works to achieve, assess, and validate them on an ongoing basis 
• Always maintains a high level of personalization of emails to all clients 
• Schedules and hold at minimum bi-weekly pipeline calls with each client 
• Maintains each client’s pipeline chart in Salesforce and exports updated pipeline to client every ten (10) business days, adhering to a customizable template showcasing an understanding of what studies need to be prioritized 
• Advocates their site’s capabilities to the business development team and project managers for high-priority studies identified by site; submits “defense” material for each site twice (2x) per month in an effort to push site on studies 
• Comes prepared with detailed agenda to 1o1 meetings bi-weekly with Associate Director in an effort to review goals & site progress 
• Notifies Associate Director immediately whenever any kind of escalation (i.e. expression of unhappiness) occurs with any client 
• Supports the Associate Director in client deliverables 
• Participates in any side projects that may arise such as compiling attendee lists for conferences, locating contacts, organizing spreadsheets, and other administrative tasks 
• Maintains solutions-oriented, highly professional demeanor at all times with each client and treats each site as though they are the most important in the Network
• Other duties as required or assigned. 

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS

• Strong communication skills (written and verbal) in order to effectively deliver information to (and solicit information from) clients, internal team members, and managers. 
• Strong organizational skills and ability to handle a large volume of internal and external emails 
• Ability to actively listen to each client in order to understand needs, goals, and key deliverables 
• Willingness and eagerness to drive success to clients 
• Ability to proactively identify and solve problems 
• Ability to prioritize projects, clients, and responsibilities in general based on urgency and deadlines 
• Strong interpersonal skills and ability to work effectively and collaboratively in a cross-functional team environment
• Ability to work with functional groups and different levels of employees throughout Elligo to achieve business results effectively and professionally.
• Proactive and timely follow-up skills: the ability to organize applicable department timelines and follow up with internal and external stakeholder needs as needed.
• Ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a dynamic environment.
• Proven track record of building and maintaining solid relationships with both internal and external stakeholders.
• Self-motivated; able to work independently to complete tasks respond to department requests and collaborate with others to utilize their resources and knowledge to identify quality solutions.
• Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint), CRM (e.g., Salesforce), and database applications. 

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Healthcare, or related field preferred, or equivalent combination of education and relevant experience 
• 4 years minimum relevant professional experience
• Familiarity with the clinical research industry is preferred 

ENVIRONMENT:

This is remote position based on the location of the incumbent’s home and operating in a home-office environment. This role routinely uses standard office equipment such as computers, printers, copiers, and phones.

Occasional evening and weekend work may be required as job duties demand. 

Approximately 10% travel may be required to support the position’s responsibilities

PHYSICAL DEMANDS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

• Regularly work at a desk using a computer for prolonged periods.
• Perform repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers.
• Regularly communicate via e-mail, telephone, chat, webcam (remote sessions such as MS Teams or Zoom), so others will understand and exchange accurate and timely information.
• Frequently stand/walk, grasp objects, and perform lightly/fine manipulation of objects.
• Occasionally move safely over uneven surfaces.
• Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds.

ADDITIONAL:

Elligo Health Research is a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job may change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are designed only to describe the general nature of the job.

The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the position’s expectations and responsibilities are met. 

Elligo Health Research is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance. 

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Healthcare, or related field preferred, or equivalent combination of education and relevant experience 
• 4 years minimum relevant professional experience
• Familiarity with the clinical research industry is preferred