- Job Type: Full-Time
- Function: Technical/Customer Support
- Industry: Healthcare
- Post Date: 09/17/2023
- Website: getinsured.com
- Company Address: 1305 Terra Bella Avenue, Mountain View, CA, 94043
About GetInsured
We are a company on a mission to improve the way people shop for and enroll in health insurance. And we’re building world-class cloud-based software to bring the public health sector along with us.Job Description
GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers.
We are looking for a technically proficient professional who is bright, energetic, and solution-driven. You will be working with our Technical Support team to provide state-of-the-art service to our GetInsured customers.
Job Duties:
As a Senior Technical Support Engineer you will be responsible for the following:
§ Troubleshooting of complex technical issues related to the SaaS environment and its database
§ Clear and concise internal and external communication
§ Communication with customers to quickly understand the root of their problems
§ Collaborating with clients through a series of actions, and get to a resolution that solves their technical issue
§ Proper escalation of unresolved issues to appropriate internal teams
§ Providing prompt and accurate feedback to customers
§ Referring to internal resources to provide accurate technical solutions
§ Ensuring all issues are properly logged
§ Prioritizing and managing several open issues simultaneously
§ Documenting accumulated technical knowledge (lessons learned, processes, etc.)
§ Maintaining relationships with clients based on integrity and trust
§ Functioning within a team and be a self-directed individual contributor
Benefits:
§ Health, Dental, Vision, Life, Disability
§ 401k match
§ Stock options
§ Tuition Reimbursement
GetInsured is an Equal Opportunity Employer.
Qualifications
Experience:
§ BS degree in Information Technology, Computer Science or relevant field
§ In-depth and advanced knowledge of SQL and proven work experience with SQL reports
§ Familiarity with Linux commands
§ Strong ability to troubleshoot complex technical issues which encompass a wide range of services
§ Excellent problem-solving and communication skills
Additional Experience needed but not required:
§ Background in healthcare insurance
§ Scripting experience
§ Experience with EDI, e.g. ANSI 834
§ Experience with Splunk
§ Experience following a written operational procedure or other documentation to resolve an issue or complete a task
§ Familiarity with JIRA
§ Familiarity/Experience with knowledge management tools