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Document Review Specialist (Intake)

Medix Infusion

Addison, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Healthcare
  • Post Date: 09/17/2023
  • Website:
  • Company Address: , Addison, Texas

About Medix Infusion

Medix Infusion is a provider of ambulatory and home infusion therapy and specialty pharmacy services. The Company currently manages nine clinics throughout the Dallas-Fort Worth metro area.

Job Description

Medix Infusion is currently seeking a highly skilled and dedicated Document Review Specialist  to join our team. The role is an administrative position that will be responding to a high volume of intake requests. Top candidates will have exceptional interpersonal skills and be organizational savvy with a strong aptitude for customer service. This is an excellent opportunity to join a growing company with competitive compensation and benefits.


Job requirements

  • 2–3 years’ experience within a Triage environment supporting intake and scheduling team members preferred.
  • Ability to create and maintain accurate, timely, and compliant case records.
  • Experience solving customer service issues and prioritizing tasks appropriately.
  • Passion for delivering a positive customer | patient experience.
  • PC proficiency to include Word, Excel, and PowerPoint
  • Maintain triage responsibilities including prioritizing and queuing fax requests.
  • Responding to electronic referrals by creating new patient records/intake forms and channeling these appropriately.
  • Review hard copy paperwork received for new and existing patients and streamline these to relevant team members.
  • Assist in answering and routing phone calls.
  • Scan/Upload and organize documents.
  • Maintain confidentiality.

Reasons to Work at Medix Infusion

  • Excellent Culture as ranked by our own employees (NPS Score)
  • We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated
  • We Do the Right Thing…
  • Team Matters – We Always Assume Positive Intent
  • Health Insurance (Company pays approx. 70% of medical coverage chosen)
  • Dental/Vision Insurance (voluntary)
  • Paid Time Off – tiered plan based on tenure starting at 120 hours annually
  • Paid holidays – 7 days per year
  • $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
  • Disability income protection plan (optional)
  • 401 (k) savings plan and company match

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