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Sr. Technical Support Engineer


Atlanta, GA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Healthcare
  • Post Date: 09/17/2023
  • Website:
  • Company Address: 1305 Terra Bella Avenue, Mountain View, CA, 94043

About GetInsured

We are a company on a mission to improve the way people shop for and enroll in health insurance. And we’re building world-class cloud-based software to bring the public health sector along with us.

Job Description

GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers.  

We are looking for a technically proficient professional who is bright, energetic, and solution-driven. You will be working with our Technical Support team to provide state-of-the-art service to our GetInsured customers. 


Job Duties: 

As a Senior Technical Support Engineer you will be responsible for the following: 

  • Troubleshooting of complex technical issues related to the SaaS environment and its database 

  • Clear and concise internal and external communication 

  • Communication with customers to quickly understand the root of their problems 

  • Collaborating with clients through a series of actions, and get to a resolution that solves their technical issue 

  • Proper escalation of unresolved issues to appropriate internal teams 

  • Providing prompt and accurate feedback to customers 

  • Referring to internal resources to provide accurate technical solutions 

  • Ensuring all issues are properly logged 

  • Prioritizing and managing several open issues simultaneously 

  • Documenting accumulated technical knowledge (lessons learned, processes, etc.) 

  • Maintaining relationships with clients based on integrity and trust 

  • Functioning within a team and be a self-directed individual contributor 


  • Health, Dental, Vision, Life, Disability 

  • 401k match 

  • Stock options 

  • Tuition Reimbursement 

GetInsured is an Equal Opportunity Employer. 



  • BS degree in Information Technology, Computer Science or relevant field 

  • In-depth and advanced knowledge of SQL and proven work experience with SQL reports 

  • Familiarity with Linux commands 

  • Strong ability to troubleshoot complex technical issues which encompass a wide range of services 

  • Excellent problem-solving and communication skills 


Additional Experience needed but not required: 

  • Background in healthcare insurance 

  • Scripting experience 

  • Experience with EDI, e.g. ANSI 834 

  • Experience with Splunk 

  • Experience following a written operational procedure or other documentation to resolve an issue or complete a task 

  • Familiarity with JIRA 

  • Familiarity/Experience with knowledge management tools 

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