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Emergency Medical Technician

UpwardHealth

Los Angeles, CA, US
  • Job Type: Full-Time
  • Function: Life Sciences R&D/Engineering
  • Industry: Healthcare
  • Post Date: 06/23/2022
  • Website: upwardhealth.com
  • Company Address: Rising Sun Mills, 188 Valley Street, Suite 201, Providence, RI, 02909

About UpwardHealth

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs.

Job Description

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, and we diagnose, treat, and prescribe anywhere our patients call home. We reduce barriers to care such as long delays due to scheduling. We see patients when they need us, for as much time as they need, with no time wasted traveling only to sit in a crowded waiting room. Beyond medical supports, we also assist our patients with challenges that may affect their health, such as food insecurity, social isolation, housing needs, transportation and more.

Why Is This Role Critical?

The Care Team Pod is a multidisciplinary team of licensed and unlicensed staff who provide direct support and care to Upward Health’s patients. The Care Team Pod is comprised of a diverse team that may include registered nurses, licensed social workers, pharmacists, therapists, and emergency medical technicians. This team works within the community and in the patients’ homes or meet in agreed upon locations in the community.

For the EMT Care Specialist, typical career backgrounds may include community health workers, EMT or peer mentors. Staff are trained to provide support and assistance to our patients. The Care Specialist works in patient’s homes and virtually to deliver chronic care management to high complexity patients. This position is the first point of contact with our company for our patients.  We count on the Care Specialist to make an excellent first impression and to be able to effectively communicate our service offering to patients.  During initial outreach, the Care Specialist informs patients about our services and helps them get enrolled.  Reaching out via phone is our top strategy for outreach and it is important that the Care Specialist is comfortable and confident communicating by phone.  Field-based approaches are utilized as well, and the Care Specialist should be prepared to use whatever strategy is most effective.  Once the patient is enrolled, the Care Specialist will facilitate virtual visits from the patient’s home to our providers remotely to support our integrated care delivery model, focused on the following goals:

  • Promote timely access to appropriate care
  • Increase utilization of preventative care
  • Reduce emergency room utilization and hospital readmissions
  • Create and promote adherence to a care plan developed in coordination with the patient, primary care provider, and family/caregiver(s)
  • Increase patient’s ability for self-management and shared decision-making
  • Provide medication reconciliation
  • Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs

The ideal candidate must be flexible and willing to work in an early-stage company on an innovative pilot program where the scope of services and protocols will evolve. This will be a dynamic environment that requires flexibility, dedication, and commitment to improve care for underserved populations.

KEY RESPONSIBILITIES:

  • Outreach
    • Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
    • Speak with patients about the role that Upward Health can play in helping them improve their health
    • Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
    • Capture accurate and timely documentation in our company‘s software system

 

  • Care Delivery
    • Meets patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals
    • Facilitate appointments between patients and care team as needed
    • Record vital statistics and other health information in electronic medical record (EMR)
    • Monitor patients to detect health problems.
    • Analyze patient data to determine patient needs or treatment goals.
    • Assess physical conditions of patients to aid in diagnosis, treatment; and/or need for additional referrals in support of health and social needs.
    • Explain technical medical information to patients.
    • Collect medical information from patients, family members, or other medical professionals.
    • Administer basic health care or medical treatments as directed by Upward Health care providers
    • Operate medical equipment (glucometer, electronic devices for V.S. monitoring)
    • Cultivate and support the primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral
    • Builds rapport with Upward Health patients utilizing motivational interviewing techniques
    • Conduct one-on-one extended patient calls for initial care plans, follow-up with patients, family/caregiver(s), providers, and community resources via secure e-mail, phone calls, and other communications
    • Facilitate patient access to appropriate medical and specialty providers
    • Strong organizational skills to assist patients coordinating services across providers
    • Makes follow-up calls and home visits to patients per Upward Health policy
    • Coordinates with Clinical Care team
    • Documents each patient encounter in detail per Upward Health Policies
    • Prepares reports and documents as needed or requested
    • Attends regular team meetings and participate in clinical rounds
    • Performs other duties as assigned

 

 

 

KNOWLEDGE, SKILLS & ABILITIES:

 

  • Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships
  • Ability to do home visits and outreach
  • Experience with usage of EMR/EHRs
  • Experience working in a high-volume physician practice, hospital setting, or possibly a home care role.
  • Strong organization skills and ability to manage and maintain a personal schedule
  • Ability to establish priorities and meet deadlines
  • Ability to work independently within a virtual operating environment and as part of a team
  • Excellent oral and written communication skills
  • Ability to exercise judgment in the application of professional services
  • Active listening skills and genuine compassion for others
  • Enjoys collaboration within a team environment and working with people of different skills and experience
  • Knowledge of community resources in the local market
  • Able to maintain clear professional boundaries with patients and coworkers
  • Commitment to represent the company with professionalism
  • Demonstrates cultural competency and ability to work with diverse groups of community members
  • Comfortable using computer for documentation, communication, and organizing work

MINIMUM REQUIREMENTS:

  • Current EMT certification/license in the state of practice with current CPR certification
  • 1 year of experience in an emergency care setting preferred
  • Long-time resident of the community with good knowledge of the resources of this community
  • A valid driver’s license, reliable transportation, and auto liability insurance
  • Experience with or strong interest in working in health, social, education, or community services – working knowledge of social and health issues
  • High school diploma or general education degree (GED) required
  • Experience working as a community health workers or peer support specialist is a plus
  • Able to maintain clear professional boundaries with patients and coworkers
  • Ability to complete Upward Health’s initial training program and ongoing educational requirements as assigned
  • Commitment to represent the company with professionalism
  • Cultural competency – able to work with diverse groups of community patients
  • Basic computer skills, including ability to type
  • Experience in Chronic Care Management model or experience with chronically ill/elderly patients
  • Ability to work flexible hours, including occasional night/weekend work

 

PREFERRED QUALIFICATIONS:

  • Multi-lingual capabilities preferred, but not required
  • Strong communication and problem-solving skills
  • Technologically savvy is a plus
  • Prior experience as a Community Health Worker, Peer Support Specialist, EMT, or similar role a plus

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities

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